Elms Creek Family/Urgent Care Clinic

So the only reason I know this place is because I brought my godmother in to take her COVID test. Walking in the office looks really nice, inviting and calm, especially with the fish tank.😊 Everybody seemed friendly, even the people waiting on the doctors. I talked to a lady who was waiting. She said the staff was okay. She had to go off once or twice, and the gentleman said that things could get a little rough with this staff also, but the doctors were good there.😉 The only reason I gave it a four was the cleanliness. I feel like if you're working in a doctor's office, the environment should be clean. You've got to think people are coming in and out that are sick coughing or whatever going on with them have appointments you just never know what you may catch sitting in a chair.🤯 I would say please clean the chairs. People have to sit in there each and every day, and somebody who's not feeling well shouldn't have to sit down and look at gunk in the chairs?😉 Cleanliness is next to Godliness, and you have a picture of Jesus in the office, so please serve him well.🙏

Dr Ralph is amazing very good doctor. He listens and is very knowledgeable. Helped me a lot with getting my health back in line. Also Speaks some Spanish. I also took my kid to the pediatrician here. Dr Ricky Mitchell is great he is very happy and makes your kid laugh and feel comfortable. This clinic is very good and I recommend it.

My daughter has been going to this clinic to see Dr. Mitchell for 16 years. I have never been so disrespected by the front desk and manager Phyllis or however you spell her name since she referred to me as an idiot when I asked her how to spell it. I simply requested a copy of my receipt by email ( no medical records) She refused to send it and when calling back I was hung up on by front staff NUMEROUS times. This is so unprofessional!!! Or as some could say GHETTO. The Dr is great but, the staff upfront could definitely use some etiquette on customer service as well as professionalism.

I would give 0 stars if i could. I have been seeing Dr.Ralph for 3 plus years. I have had many problems with the receptionist and management. Today did me in. After my HORRIBLE experience Today I finally get into a room and I ask to speak to the office manager. She gets in the room and is already argumentative. I left no treatment no care I just left. I call before i leave the parking lot and ask if i can speak to someone else but the office manager. I was told she was the OWNER and there is no one else i could speak to. I go home and I call back to speak with a nurse to see if there is anything I can do to help me feel better and I am told I'm being transfered to the nurse. To my surprise it isn't the nurse it's Mrs. Phyllis and the first thing she says to me is "due to your behavior today elms creek will be disengaging your care." Mrs phyllis refused to tell me if she was the owner and she refused to answer if there was anyone else I could speak to. I have asked multiple times to speak with someone besides her and im ignored. Dr Ralph is a great doctor but it is not worth it with the front desk staff and management. They are rude, unprofessional. No one knows what anyone else is doing in this place. I have never been so disgusted in my life. So now I'm sick and Mrs Phyllis has removed my care. Dr Ralph has been the doctor who has been with me through my heart surgery journey and because management didn't agree with my concerns they pull my care for me to have to restart with someone new. Managment wise Worst clinic I have ever dealt with.

I’m posting this on 8/1/23, I have been trying to access my medical records so that I may enlist in the Army since 7/12/23. As a military brat, I have been seen at several clinics in several states throughout my life, and Elms Creek Clinic is the only one that has refused to be helpful in my attempt to obtain my medical records. I have called a total of 13 times since 7/12/23 and almost every time been told I must come in person to gain access. I live in Kentucky, I do not have time nor the financial ability to travel all the way back to Ft. Hood/Killeen to obtain medical records. Every other facility I have had to obtain medical records from during my recruiting process has emailed me a medical release form and instructed me to email it back to them with a copy of my Identification attached. Each other facility has been able to work with me and send my records over within 1 business day. Elms creek has not even attempted to provide me with a medical release form or anything of the sort that would grant me access to my medical records. The office manager actually threatened to withhold them from me in my most recent correspondence with her. This is the only piece of paperwork I need so that I may complete my enlistment process, and they are single-handedly preventing that from happening through their negligence. I am contacting the Texas Medical Board about my situation. P.S.-I had nothing but positive experiences with Dr. Ricky Mitchell throughout my time as a patient at Elms Creek Clinic, I wish their customer service staff lived up to the high performance that Dr. Mitchell exhibits day in and day out.